Frequently Asked Questions
1 – When is rent due
Rent is due on or before the 1st of each month. Rent is late after the 2nd and the late fee specified in your lease is applied after the 5th of each month.
2 – Is cash accepted as rent?
Cash is accepted only in our office with a receipt given. Cash is not accepted in any of our drop boxes or mail.
3 – What if I can’t pay my rent?
The first important step is to call or text our office before rent is late. We are happy to work with renters and tenants to find solutions, however communication is step #1. We have several local agencies we can refer to for rental assistance as well as other creative options.
4 – How do I get online access to my tenant portal?
The office can give you access to your tenant portal. First we need a valid email address to send a link to set up a password. The link is only good for 48 hours and then it expires. Once you have a password set up you can view your ledger, see your payment history, and make online payments.
5 – Do I need to renew my lease?
After your initial lease term, your lease will automatically convert to month to month. Your lease will not end until a 30-day notice is given before the 1st of a month.
6 – How do I give a 30-day notice?
A 30-day notice is required in writing and given to our office on or before the 1st of a month. Texting is not an accepted 30-day notice form.
7 – What if I’m locked out or lost my keys?
You can call the after-hours emergency line at 712-577-0176. There is a $35.00 fee due at the time of lock out that is payable at the time of service.
8 – How can I add a pet after I move in?
A pet can only be approved at a property that accepts pets and a $300.00 pet deposit is paid. Companion animals and service animals are accepted at all properties with medical documentation provided before the pet is brought to the property.
9 – I have an emergency who do I call?
Our emergency line is available 24/7 and you can call or text Christy at 712-577-0176. We define emergencies as: Fire, Flood, Water Leaking, Blood, No heat or AC or Police at a property. All other maintenance needs can be given to our office during business hours.
10 – How do I schedule maintenance requests?
You can call our office at 712-251-1918 or come to our office at 2034 S St Aubin, Sioux City, IA 51106 during business hours of 9:30 am – 6:00 pm M-F. We can fill out a maintenance request form and it will be scheduled in order of need and our daily schedules.
11 – When is a deposit returned after moving out?
Security deposits are 100% refundable when a unit is returned in the same or better condition as move-in. The house or unit needs to be clean, no damage (This also includes pet damage if applicable) and there is no rent or other charges owed. At lease signing a Repair Cost List was given that can be used as a guide to any charges that could be assessed if needed. Deposits are processed between the 3rd and 4th week every month after moving out.